AIRTEL discontinued raising bills in hard copy and posting it to their customers for the past 2 months. So don’t be surprised if your AIRTEL connection is disconnected for non-payment.
At the time of entering into a contract with the wretched AIRTEL, through their conduct it was inferred that they would send a copy of their bill to the address mentioned in the application form. All of a sudden wretched AIRTEL realizes that they would be able to cut down on their cost if they e-mailed my bill – in the event of my not having accepted to settle my bills through ECS. So suo motu the wretched AIRTEL, stops sending me bills and disconnects my telephone connection.
So i make a trip to their branch and meet their customer manager and ask him for my bill. He tells me that the bills had been e-mailed to my e-mail address and that if i wanted restoration of the services i had to settle their claim. With the bills INFLATED and no way to verify their claims, yet hard pressed for resumption of the telephone services i grudgingly settle their unverifiable claim.
During the course of my interaction with that manager from the wretched AIRTEL, he told me that a communication was sent to me stating that from January 2011 wretched AIRTEL would not be sending bills by post and that if i wanted for continued service by post i had to REQUEST for the same failing which my “SILENCE” would be construed by the wretched AIRTEL as ACCEPTANCE of their proposal to receive my bills through e-mail and not through post.
With all the recruitment of the best brains from the best LAW COLLEGES of India, the wretched AIRTEL prescribes SILENCE as a mode of ACCEPTANCE of their OFFER. When that was pointed out to the Manager (so designated by the wretched AIRTEL!) he said that it was their COMPANY POLICY. I told him that merely because i did not act on their proposal, my inaction coupled with silence could not be construed as ACCEPTANCE of their OFFER. Naturally, the fool was in no position to understand what i was talking about, he continued to parrot CMPANY POLICY et al.
I settled the bill and as i walked out in a huff, the fellow comes up to me and says, “Sir, that is the company policy. And you see the year is closing and AIRTEL wants to mop up and bring in an uninterrupted flow in revenues and most of the harassed customers would accept ECS and thereby get rid of the headache of having to monitor and settle bills. And we in turn don’t have to chase customers for payments. ” I sort of felt sorry for that Customer Manager, he sensed that he was to pacify a distraught customer and the only way he could do that was to go against the Company which was paying him- and bad mouth wretched AIRTEL.
I forgot my Law of Contracts. I was happy that wretched AIRTEL’s Manager was on my side. After all even he was willing to bad mouth AIRTEL. We bloody Indians have no set principles, we just wanna placate and be placated. I am a bloody INDIAN too, i felt placated!!